Refund policy

At Fashnica.com, customer satisfaction is one of our highest priorities. We want you to shop with confidence, knowing that if something isn't quite right with your purchase, we're here to help. This Return & Refund Policy explains the conditions, process, and timelines for returns, refunds, and order cancellations.

Return Period

You may request a return within 30 days of receiving your order.

Unfortunately, we are unable to accept return requests submitted after the 30-day return period.

Return Requirements

To be eligible for a return, your item must meet all of the following conditions:

  • Be unused, unworn, and unwashed.
  • Be in its original condition without damage.
  • Include all original tags, labels, packaging, and accessories.
  • Be accompanied by proof of purchase, such as your order confirmation or receipt.

Items that do not satisfy these requirements may not qualify for a refund.

Items That Cannot Be Returned

For hygiene, quality, and policy reasons, we cannot accept returns for items that:

  • Show signs of use, washing, alteration, or damage after delivery.
  • Are missing original packaging, tags, labels, or included accessories.
  • Are returned after the 30-day return window has expired.

Return Shipping

Once your return request has been approved, we will provide instructions for sending the item back.

  • A prepaid return shipping label will be provided for eligible returns.
  • Customers are not responsible for return shipping costs on approved returns.
  • No restocking fees or processing fees will be deducted from your refund.

Please do not send items back before receiving return authorization, as unauthorized returns may be declined.

How to Start a Return

To begin the return process:

  1. Contact our Customer Support team with your order number and the reason for your return.
  2. Wait until your return request has been reviewed and approved.
  3. Carefully pack the item in its original packaging.
  4. Attach the prepaid return label provided by our support team.
  5. Ship the package according to the instructions you receive.

Returns sent without prior approval or packaged improperly may not be accepted.

Exchanges

At this time, Fashnica does not offer direct product exchanges.

If you need a different size, color, or style, simply return the original item for a refund and place a new order once your return has been approved.

Refunds

After your returned item arrives at our facility, it will be inspected to verify that it meets our return requirements.

If your return is approved:

  • Your refund will be processed within 7 business days.
  • Refunds will be issued to the original payment method used during checkout.
  • You will receive an email confirmation once your refund has been processed.

If you have not received your refund after the processing period, please contact our customer support team for assistance.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please notify us within 30 days of delivery.

To help us resolve the issue quickly, please include:

  • Clear photos of the item received.
  • Photos of the original packaging.
  • A photo of the shipping label.

After reviewing the information, we will arrange an appropriate solution, which may include a replacement item or a full refund.

If your tracking information shows the package as delivered but you did not receive it, we may work with the shipping carrier to investigate the delivery before determining the appropriate resolution.

Order Cancellations

Orders may be canceled before 5:00 PM (GMT-05:00) Eastern Standard Time (New York)  on the same business day they are placed.

Once an order has entered processing or has been shipped, it can no longer be canceled. In such cases, you may request a return after receiving your order in accordance with this policy.

Contact Us

If you have any questions about returns, refunds, or cancellations, our Customer Support team is happy to assist you.

Shop Name: Fashnica

Business Address:
70 River Hill Dr
Marion, NC 28752
United States

Phone:
+1 (984) 378-9804

Email:
support@fashnica.com

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)

We strive to respond to all inquiries as quickly as possible and provide a smooth, hassle-free resolution.