FAQs

Frequently Asked Questions (FAQ)

Welcome to the Fashnica Help Center. Below you'll find answers to the questions our customers ask most often about shopping, shipping, returns, payments, and account support.

If you don't see the information you're looking for, our customer support team will be happy to assist you.

1. Where does Fashnica deliver?

At this time, we deliver orders only within the United States.

We currently do not offer international shipping, but we hope to expand our delivery network in the future.

2. Do I have to pay for shipping?

No.

We offer Free Standard Shipping on all eligible orders shipped within the United States.

Any optional premium shipping services, if available in the future, will be clearly displayed during checkout.

3. How long does delivery usually take?

Our estimated fulfillment schedule is:

  • Order Processing: 1–2 business days
  • Shipping Transit: 3–5 business days
  • Estimated Delivery: 4–7 business days from the date your order is placed

Orders submitted after 5:00 PM (EST) are processed on the following business day.

Please remember that delivery estimates are subject to change due to weather conditions, carrier operations, holidays, inventory availability, or other unexpected circumstances.

4. How can I check my order status?

After your order has been shipped, we'll send a confirmation email containing your tracking information whenever tracking is available.

Tracking updates may take up to 48 hours before they appear on the carrier's website.

5. Can I cancel or update my order?

Yes, if your order has not entered processing.

You may request a cancellation within 24 hours of placing your order.

If you need to update your shipping address or order details, please contact us immediately. While we will do our best to accommodate your request, changes cannot be guaranteed once processing has begun.

6. What is your return policy?

Most eligible products may be returned within 30 days of delivery.

Returned items must:

  • Be unused and in their original condition.
  • Include original packaging, labels, and accessories.
  • Be approved for return before shipping.
  • Include proof of purchase.

Please review our Return & Refund Policy for complete return instructions and eligibility requirements.

7. What happens if I receive the wrong or a damaged item?

If your order arrives damaged, defective, or incorrect, please notify us as soon as possible.

To speed up the review process, please send:

  • Your order number
  • Photos of the item
  • Photos of the shipping box
  • Photos of the shipping label
  • Images showing the damage or issue

After reviewing your request, we'll work with you to provide an appropriate solution.

8. Do you offer product exchanges?

We currently do not provide direct exchanges.

If you need another size, color, or product, simply return the eligible item and place a new order after your return has been approved.

9. Which payment methods are accepted?

We support several secure payment methods, including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal (where available)
  • Shop Pay
  • Apple Pay
  • Google Pay

The payment options available during checkout may vary depending on your location and device.

10. Is my personal information protected?

Yes.

We use industry-standard encryption and secure payment technology to help protect your personal information.

Sensitive payment information is processed by trusted payment providers, and Fashnica does not store your complete payment card details.

For more information, please review our Privacy Policy.

11. Can I return clearance or final sale items?

Products marked as Final Sale, Clearance, or Non-Returnable cannot normally be returned unless they arrive damaged, defective, or were shipped incorrectly.

12. How do I contact Fashnica?

If you need assistance with an order or have any questions before making a purchase, we're here to help.

Fashnica

Business Address:
70 River Hill Dr
Marion, NC 28752
United States

Phone:
+1 (984) 378-9804

Email:
support@fashnica.com

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)

Need More Help?

Customer satisfaction is our priority. If your question wasn't answered above, please reach out to our support team. We'll do our best to respond promptly and provide the assistance you need.

Thank you for choosing Fashnica!